Politique de remboursement

Return, Refund & Cancellation Policy

We want you to feel confident when shopping with QINGLIN. Please review the following return, refund, and cancellation terms before submitting a request.

30-Day Return Policy

We have a 30-day return policy. This means that you have 30 days from the date your order is marked as delivered to request a return.

To be eligible for a return, the product must be in the same condition in which it was received. It must be unused, unopened, undamaged, and returned in its original packaging. You must also provide your order number, receipt, or other valid proof of purchase.

Products that do not meet these conditions may be refused or may not qualify for a full refund.

How to Request a Return

Before returning any product, you must contact our customer support team to request return authorization.

You can contact us by email at support@qinglin.beauty or via WhatsApp: Chat with us on WhatsApp .

Please include your order number, the reason for your return, and clear photos of the product and packaging when applicable.

If your return request is approved, we will provide the return address and return instructions. Products returned without prior authorization will not be accepted.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for arranging and paying all return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless the return is caused by an error on our part.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for returned packages that are lost, delayed, damaged, or delivered to an incorrect address.

5% Return Handling Fee

For approved standard returns, a 5% return handling fee will be deducted from the refundable product amount.

This fee helps cover payment processing, order handling, inspection, and restocking-related costs.

The 5% return handling fee does not apply when:

• The product arrived damaged or defective.
• You received an incorrect product.
• The return is caused by an error made by QINGLIN.
• Applicable consumer law does not permit such a deduction.

Order Cancellation

You may request to cancel your order at any time before the order has been shipped or handed over to the carrier.

To request a cancellation, please contact us immediately at support@qinglin.beauty or through WhatsApp.

Cancellation requests are not guaranteed because orders may be processed and shipped shortly after they are placed.

Once an order has been shipped, it can no longer be cancelled. After delivery, you may request a return in accordance with this policy.

Refusing delivery or failing to collect a package does not automatically qualify as an approved cancellation or return. Any related return shipping, carrier charges, or handling costs may be deducted from the refund where permitted by law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. Contact us immediately if the product is defective, damaged, leaking, missing, or different from the product you ordered.

Please provide your order number and clear photos or videos showing:

• The damaged or incorrect product.
• The external shipping package.
• The shipping label.
• Any visible damage, leakage, or defect.

Once the issue has been reviewed and confirmed, we may offer a replacement, reshipment, partial refund, or full refund, depending on the circumstances.

Approved returns involving damaged, defective, or incorrect products will not be subject to the 5% return handling fee.

Non-Returnable Items

For hygiene, health, and safety reasons, we cannot accept returns of personal care, skincare, cosmetic, or beauty products that have been:

• Opened.
• Used or tested.
• Unsealed.
• Damaged after delivery.
• Altered or modified.
• Returned without the original packaging.

We also do not accept returns of gift cards, free gifts, promotional samples, hazardous materials, flammable liquids, or gases.

Sale or clearance items may be non-returnable unless they arrive damaged, defective, or incorrect, or unless otherwise required by applicable law.

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different product is to return the original eligible item. Once the return has been approved, you may place a new order separately.

European Union 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you may have the right to withdraw from your online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.

To exercise this right, you must notify us within the 14-day withdrawal period and return the goods within the legally required timeframe.

Unless the product is defective, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

Where the statutory EU right of withdrawal applies, the fixed 5% return handling fee will not be charged. However, you may be responsible for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and condition.

Sealed skincare, cosmetic, and personal care products may not qualify for withdrawal after the seal has been removed where the products are unsuitable for return for hygiene or health-protection reasons.

Refunds

Once we receive your return, we will inspect the product and notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days.

For standard approved returns, the refund may be calculated as follows:

Refundable product amount minus the 5% return handling fee and any applicable non-refundable shipping or carrier charges.

Your bank, credit card provider, or payment processor may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@qinglin.beauty or via WhatsApp .

Contact Us

For questions about returns, cancellations, exchanges, or refunds, please contact:

Email: support@qinglin.beauty

WhatsApp: Chat with QINGLIN Customer Support